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If the celebration is for one of your children, notify the Youth Staff, and they’ll be happy to collaborate with ideas. Friends and family often travel together, so this is a common concern. The first thing to do is to call PRINCESS or your travel consultant to link your group’s reservations. Secondly, be sure to use our Princess@Sea app to communicate on board via text messaging for supreme convenience. For MedallionClass® ships, you’ll be able to locate your group anywhere on the ship using your personal device through our OceanCompass™ app.
Princess Cruise Lines information: contacts, address, founders, CEO, services, and products
Travel Troubleshooter: Southwest refunds flight to Princess, but Princess won’t pay up - Silicon Valley
Travel Troubleshooter: Southwest refunds flight to Princess, but Princess won’t pay up.
Posted: Mon, 14 Aug 2023 07:00:00 GMT [source]
Our distinctive restaurants provide intimate dining in an upscale atmosphere. Reservations are suggested at these popular venues. And because our restaurants at sea are truly a unique treat, a specialty restaurant cover charge will apply per person. Shortly after we welcome you on board your spectacular Princess ship, you're invited to relax and dine at the World Fresh Marketplace at Horizon Court (varies by ship). The ship's multiple main dining rooms are also available.
Wi-Fi & Phone Communication
As balconies are a hallmark of Princess Cruises, we believe it is important to keep this peaceful space clear of smoke. Violations to this policy will result in a $250 fine for each occurrence, which will be charged to the guest’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honoring the wishes of our guests, we feel this enhances our onboard experience.
Cruises
This change does not affect guests booked in specialty dining restaurants or suite or reserve collection accommodations, who enjoy a dedicated dining room on Princess ships, where no reservations are required. I doubt Princess values customers who don't have the proper documentation to board their ships. Because you put in a dispute with your credit card company over something the cruise line will probably win they may ban you from the cruises in the future. As for the difference in price, my guess is that you are comparing "todays" price with what you saw on the day you booked.
Princess Cruise Lines executive customer service contacts
Each of the countries visited, as well as the ship’s country of registry (Bermuda), may also assert jurisdiction and impose additional reporting requirements. The stateroom directory available on your stateroom television lists a complete menu of offerings. Princess reserves the right to filter content accessed via the ship's internet services. Please note high bandwidth consuming applications such as voice over IP telephony, peer-to-peer file sharing and streaming media may be restricted on board select Princess vessels. All ships have been upgraded with MedallionNet® Wi-Fi, allowing guests to stay connected to the web like never before.
A wide array of movies and tv programs are also available on demand to watch at your convenience. A large number of live sporting and entertainment events are available across our fleet. For more information on what might be available on your specific voyage, please feel free to contact Princess Guest Services prior to your voyage, or Guest Services once onboard. Princess offers closed-captioning whenever available from our media providers. Please be advised that some international channels do not offer this feature even though it is standard for US channels.
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🤐 We are allowed to vent endlessly about bad customer service, but when there is a workaround by trying to connect with GOOD customer service, those discussions get shut down and posts removed. This is both a customer service problem and a technology problem. I would say that for a big company where service is supposed to be forefront, their customer service and communications is poor. I (usually) have a suite complimentary dinner the first night. As others have been able to book a dinner at a specialty dinner pre-cruise, I have never been able to do so.
Ships & Experience
11 things I loved and hated about my first Princess cruise - Cruise Blog
11 things I loved and hated about my first Princess cruise.
Posted: Wed, 12 Jul 2023 07:00:00 GMT [source]
I think I spent 8 hours on hold - they are really a disaster to deal with. Whoever is the head of customer service should be ashamed. After hours support is available in the event of “en route” delays. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call.
Accepted by Most Major Cruise Lines
Easiest way is to leave the reservation and charge in place then get it resolved with customer service on board, Get the refund in the form of refundable OBC. I agree, their customer service personnel do not know how to handle issues. It very well could have been the worst they have ever experienced. I know that I have certainly seen a decline in Princess customer service in the last two years.
I would think that any company who values its customers would understand the situation and refund the money. We have been told the longer Tundra excursion has been cancelled this year due to a rock slide and construction. We have been on the shorter tour and it's ok but animals come out early morning and late night to feed, generally the tour is midday. The short tour is included but would be happy to pay extra for an extended tour. Reps answering phones, many from home, are there to sell you a cruise.
I was moved for the exact same reason and when I called (again you have to call as soon as the phone lines open) I gave them the new cabin # that I wanted and all was settled. I.e. you can't distinguish between an upgrade or meta upgrade. I looked and I booked Jan 26th, bummer I didn't know sooner.
Or join us in one of our main dining rooms for lunch served up by a staff – from chefs to waiters – dedicated to making your dining experience something special. With Ocean® Casino you can wager on portals around the ship or play wherever you please – stateroom, poolside, spa, anywhere! Our practice mode uses virtual money so you can get to know our casino games on board when the ship’s casino is closed. Raise the stakes and even place wagers on sporting events with the Ocean® Sportsbook feature.
We’re happy for parents and others to join in the fun. In fact, we offer an open house event on embarkation day for loved ones to take a peek at all the fun. For the safety and security of our young guests, we only allow adults in our centers who have children participating in the program. If the center is full, we may ask parents to come back at another time. Princess Cruises offers private shipboard ceremonies for those guests who want to honor their loved ones by resting their ashes at sea.
We make it easy for you to get to know your ship, so that you can start your vacation on the right foot. With interactive deck plans and virtual tours, you’ll be able to see your ship before you board. Launderette services may be impacted to adhere to the Health and Safety protocols set by the CDC. In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required. The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet.
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